Samantha Thomas

National Safety and Learning Lead, NHS Resolution

Samantha joined NHS Resolution as an associate safety and learning lead for London in December 2021. She was promoted in April 2023 to the role of national safety and learning lead for General Practice. Her primary goal is to increase awareness of risk and learning from claims data among primary care professionals in the integrated health system, in order to support safe practice and improve patient safety.   

Samantha has a background in nursing, patient safety and clinical governance. Qualifying as a paediatric nurse in 2008, Samantha has worked across various London trusts providing care in patient homes, the community and private sector as well as in operational and strategic governance roles. She holds a BSc (Hons) in Health visiting, a MSc in Public Policy and Management and a Post graduate certificate in leadership and improvement for health services. Her special interests in organisational culture, human factors, compassionate leadership and system thinking with key commitments towards improving health literacy, transparency in health care and reducing health inequalities in patient safety. Samantha’s favourite non-fiction books include ‘Black box thinking’ by Matthew Syed and ‘Mistakes were made but not by me’ by Carol Tavris and Elliot Aronson. 

Samantha co-authored NHS Resolution’s ‘Did you know?’ leaflets on extravasation claims, paediatric medicine error claims and developed the primary care webinar programme.